Despite advances in technology, businesses still receive up to 80% of their incoming communications via the telephone and 75% of people will not leave a voicemail and instead hang-up when confronted with an automated system.
Answering calls in a quick and professional manner is vital in maximising the profits of your business. The following infographic from Answer-4u shows the cost of missing calls, of bad customer service and of hiring and training new staff rather than employing a virtual assistant.
